Shipping fees are flat rate per order:
- Free For Orders over $100*
- $8 Standard Eparcel within Aus
- $15.95 Express Eparcel within Aus
- $20 International
*Standard delivery within Australia Only
You may return new, unopened items within 30 days of delivery for a full refund.
Please note that if your original order was for over $100 and you received free shipping on your order, the original shipping costs will be deducted from your refund amount. (eg you purchased 2 products worth $50 each, they will be shipped free of charge. If you return one of them you will be refunded $42)
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please note parcels can go missing in transit or get misdelivered to the wrong address. When returning your parcel, we recommend paying for insurance and a "signature required" option. Gogogear is not liable if your return is not received at our address.