Shipping fees are flat rate per order:
- Free For Orders over $100*
- $8 Standard Eparcel within Aus
- $15.95 Express Eparcel within Aus
- $20 International
*Standard delivery within Australia Only
You may return new, unopened items within 30 days of delivery for a full refund.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.